Return & Refund Policy – Always Pure

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At AlwaysPure™, it is our constant endeavour to provide you with the best shopping experience. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

  • AlwaysPure™ is not responsible for any damage caused after delivery.
  • In case of any problem or quality issue with the product, we will exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on

For shipping and product related and any other queries:

Exchange of products will be accepted only if the products are returned in a usable and a saleable condition with all the original receipts/tags intact and in their original packaging, in an undamaged condition and subject to following terms:

  • Requests for all returns and exchanges will be subject to checking and vetting by AlwaysPure™ team.
  • Damages due to improper usage or neglect or wrong application will not be covered under this Policy.
  • Shipping charges would not be included in the refund value of your order as these charges are non-refundable.
  • Once your return/refunds request has been accepted, the process will be completed within 7-21 business days. We request you to be patient with us.
  • All refunds will be made to your AlwaysPure customer account as credit in the wallet which can then be utilised for future purchases.
  • No Refunds shall be made once goods are sold and all products once purchased are non-refundable.
  • Shipping charges, as a matter of company policy, even on all kinds of promotions or offers will always be non-refundable.
  • The product has missing parts or accessories which are crucial to the functioning of the product. However, for all such things which can be sent later, we will courier the same to you at no extra cost.

In general, an item maybe eligible for return within 7 days from the date of delivery, only if it fulfils any of the following conditions:

  • You received in a physically damaged condition in which case the moment you open the package, please take 3 photos of the damaged product including 1 photo of the packaging in which you received the product and email it to us at
  • Internal product packaging has not been opened and product has not been used.
  • You can cancel the order only before shipment. In case of cancellation before shipment, we process the refund within 24-72 business hours after receiving the cancellation request.
  • In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
  • For payments done through credit/debit cards or net banking, the refund will be processed to the same source account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 7- 21 business days for the amount to reflect in your source account.