All terms and policy – Always Pure

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ALL TERMS AND POLICY

Terms of Use

This document is an electronic record in terms of Information Technology Act, 2000 (“IT Act, 2000”), the applicable rules thereunder and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access to or usage of www.alwayspure.in website.
The domain name www.alwayspure.in , including the related mobile site and mobile application, if any, as well as the seller section under Services in seller.alwayspure.in (hereinafter referred to as “Platform”) is owned and operated by AA Agencies (hereinafter referred to as AAA), a company incorporated under the Companies Act, 1956, with its registered office at 136/13, Begumpur, Malviya Nagar, New Delhi 110017, India.
For the purpose of the Terms of Use (hereinafter referred to as “ToU”), wherever the context so requires, ‘you’ and ‘your’ shall relate to any natural or legal person who has agreed to become a seller on the Platform by providing registration data while registering on the Platform using computer systems. The word ‘user’ shall collectively imply a seller, a buyer, and any visitor on the Platform and the terms ‘we’, ‘us’ and ‘our’ shall mean AAA.
Your use of the Platform and the features therein is governed by the following terms and conditions (ToU) including applicable policies available on the Platform, notifications and communications sent to you on the Platform which are incorporated herein by way of reference. If you transact on the Platform, you shall be subject to the policies that are applicable to the Platform for such a transaction. By mere use of the Platform you shall be contracting with AAA, and these terms and conditions including the policies constitute your binding obligations to AAA.
When you use any current or future services provided by us through the Platform you will be subject to the rules, guidelines, policies, terms and conditions applicable to such services and they shall be deemed incorporated into the ToU and considered a part and parcel of the ToU. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of the ToU at any time. We will notify you through any of the communication modes as mentioned in this ToU in case of any changes or updates to the ToU that materially impact your use of the Platform. Your continued use of the Platform following the changes or updates will mean that you accept and agree to the revisions. As long as you comply with the ToU, we grant you a personal, non-exclusive, non-transferable, and limited privilege to enter and use the Platform.
ACCESSING, BROWSING, OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT WITH ALL THE TERMS AND CONDITIONS UNDER THE TOU. PLEASE READ THE TOU CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting the ToU, you also accept and agree to be bound by all of AAA’s policies applicable to you, as amended, from time to time.

Seller Eligibility

The use of the Platform is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you shall not register as a seller on the Platform, transact or use the Platform. AAA reserves the right to terminate your registration and/or refuse you access to the Platform if it is brought to AAA’s notice or discovered that you are under the age of 18 years. If you register as a business entity, you represent that you are duly authorized by the business entity to accept the ToU and you have the authority to bind the business entity to the ToU.

Your Account and Registration Obligations

In the course of your use of the Platform, you agree to furnish your details and information as requested by us from time to time. You shall remain responsible for maintaining confidentiality of this information, as well as your display name, login and password details. You agree that if you provide any information which is untrue, inaccurate, not current, or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, incomplete, or not in accordance with the ToU, we shall have the right to suspend or terminate your account on the Platform or indefinitely block you from accessing the Platform.

Seller Account Deactivation:
As per our policy, if a seller requests for a closure of the account, the account will be put on hold for a period of 90 days to ensure smooth closure of transactions which have been made prior to his closure request and this will be available to the said seller for downloading payment and taxation reports, if required. After 90 days, the seller would be required to reach out to us confirming that he has downloaded the reports and requesting for a deactivation again. Upon receiving this confirmation, the seller’s account will be deactivated provided there are no outstanding payments due from the seller, with certain information being retained by AAA at all times, such as registered mobile number, registered email ID, GSTIN and other transaction related information. Such information is being retained for audit purposes and to prevent fraudulent acts by the sellers in the future. If a seller decides to commence his business with AAA again, he/she will not be able to create a new account but the older account can be restored if it is required.

Communications

When you use the Platform or send emails, other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically or as and when required. We may communicate with you by email or any other mode of communication, electronic or otherwise.

Platform for Transaction and Communication

The Platform is a platform that users utilize to independently meet and interact with one another for their transactions. AAA is not and cannot be a party to any transaction or dispute between users on the Platform.

Consequently:
1. All commercial/contractual terms are offered by you and agreed upon between you and buyers alone. The commercial/contractual terms include (without limitation) price, shipping costs, payment methods and terms, date, period, and mode of delivery, and warranties and after-sales services related to products and services. AAA does not determine, advice, have any control, or in any way involve itself in the offering or acceptance of such commercial/contractual terms between you and buyers.
2. AAA does not make any representations or warranties regarding specifics (such as quality, value, and salebility) of the products or services proposed to be sold, offered to be sold or purchased on the Platform. AAA does not implicitly or explicitly support or endorse the sale or purchase of any products and services on the Platform. AAA accepts no liability for any errors or omissions of third parties in relation to the products and services.
3. AAA is not responsible for any non-performance or breach of any contract between you and buyers. AAA cannot and does not guarantee that you and buyers concerned will perform transaction(s) concluded on the Platform. AAA shall not and is not required to mediate or resolve disputes or disagreements between you and buyers.
4. AAA does not make any representations or warranties regarding item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its users. You are advised to independently verify the bona fides of any particular buyer you choose to deal with on the Platform and use your best judgment in that regard.
5. AAA does not at any point in time during a transaction between you and a buyer on the Platform come into or take possession of any of the products or services offered by you, gain title to or have any rights or claims over the products or services offered by you to the buyer.
6. At no time shall AAA hold any right/title to or interest in the items nor have any obligations or liabilities with respect to such a contract. AAA is not responsible for unsatisfactory or delayed performance of services, damages, or delays as a result of items which are out of stock, unavailable, or back-ordered.
7. The Platform is only a platform that can be utilized by you to reach a larger customer base to sell items or services. AAA only provides a platform for communication and it is agreed that the contract for sale of any products or services shall be a strictly bipartite contract between you and the buyer.
8. You release and indemnify AAA and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the users on the Platform and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts on that behalf, AAA cannot control the information provided by other users which is made available on the Platform. You may find other user's information to be offensive, harmful, inaccurate or deceptive. Please use caution and practice safe trading when using the Platform. Please note that there may be risks in dealing with underage persons or people acting under false pretence.

Use of the Platform
You agree and understand that AAA and the Platform merely provide hosting services to its registered users and persons browsing/visiting the Platform. All items advertised / listed and the contents therein are advertised and listed by registered users and are third party user generated contents. AAA shall bear no responsibility or liability in relation to or arising out of third-party user generated content. AAA neither originates nor initiates the transmission nor selects the sender and receiver of the transmission nor selects nor modifies the information contained in the transmission. AAA is merely an intermediary and does not interfere in the transaction between buyers and sellers.
You agree, undertake and confirm that your use of the Platform shall be strictly governed by the following binding principles:
1. You shall not host, display, upload, modify, publish, transmit, update or share any information or image which:
a) belongs to another person and over which you have no right;
b) is grossly harmful, harassing, blasphemous, defamatory, bigotry, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever, or unlawfully threatening or harassing, including but not limited to ‘indecent representation of women’ within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
c)is false, inaccurate or misleading in any way;
d) is patently offensive to the online community, such as sexually explicit content or content that promotes obscenity, paedophilia, racism, bigotry, hatred, or physical harm of any kind against any group or individual;
e) harasses or advocates harassment of another person;
f) involves the transmission of ‘junk mail’, ‘chain letters’, unsolicited mass mailing, or ‘spamming’;


Buyer Self Ship Model Policy

description details.


Returns, Refunds and Cancellations Policy for Sellers

The seller is required to go through the Returns, Refunds and Cancellation policies for the buyers and the same will be applicable to the seller. The conditions are as follows:
Opened or damaged products that cannot be reused or sold, will not be accepted for exchange or return.
AAA and the Seller is not responsible for any damage caused after delivery. In case of any problem or quality issues with the product, the seller agrees to exchange the product.


Exchange of products from Buyer will be accepted only if the products are returned in a usable and a saleable condition with all the original receipts/tags intact and in their original packaging, in an undamaged condition and subject to following terms:
Requests for all returns and exchanges will be subject to checking and vetting by AAA and the Seller team.

Damages due to improper usage or neglect or wrong application will not be covered under this Policy.
Shipping charges would not be included in the refund value of Buyer order as these charges are non-refundable.

Once Buyer return/refunds request has been accepted, the process will be completed within 7-21 business days.

All refunds will be made to the AlwaysPure.in customer account as credit in the wallet which can then be utilised for future purchases. Such refunds will then be debited from Seller account during settlement.
No Refunds shall be made once goods are sold and all products once purchased are non-refundable.
Shipping charges, as a matter of company policy, even on all kinds of promotions or offers will always be non-refundable.
The product has missing parts or accessories which are crucial to the functioning of the product. However, for all such things which can be sent later, AAA will courier the same to Buyer at no extra cost and the shipping charges will be borne by the Seller.


In general, an item maybe eligible for return within 7 days from the date of delivery, only if it fulfils any of the following conditions:
Buyer received in a physically damaged condition in which case the moment Buyer opens the package, they are advised to take 3 photos of the damaged product including 1 photo of the packaging in which Buyer received the product and email it to care@alwayspure.in.
Internal product packaging has not been opened and product has not been used.
Buyer can cancel the order only before shipment. In case of cancellation before shipment, AAA will process the refund within 24-72 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, AAA will process the refund only once the products have been received and verified as a reusable and resaleable condition at our warehouse. If the product is reusable and resaleable, the amount will not be credited to the Seller.
For payments done through credit/debit cards or net banking, the refund will be processed to the same source account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 7- 21 business days for the amount to reflect in your source account.
Cancellation Policy
Cancellations by Buyers are allowed only within 24 hours of placing the order or before the order is shipped, whichever is earlier. It is therefore advisable to contact our customer care at the soonest possible time in case Buyer wishes to cancel the order. Seller will have to abide by the Buyers’ cancellation policy.